Month: June 2022

Creating a lasting, sustainable shop starts and ends with the management triangle of the customer, employee, and shop by David Rogers As published in Motor Age Much has been said and written about the technician shortage — why techs are leaving the automotive industry, how to stop the bleeding, and the best way to retain … Read more

By David Rogers A few years ago, a fast lube chain I won’t name here got themselves into a big pile of trouble, not for doing something unethical, but because of a simple misunderstanding at the front counter. This chain’s locations work with a pit system, and do not lift vehicles when they’re in for … Read more